Your visit
Payment
We accept Maestro, MasterCard, and Visa. We also accept Electron cards by phone and in person.
Reservations
We’ll need to release unpaid reservations after 7 days, or 45 minutes before the start of a performance, whichever is sooner.
*PLEASE NOTE THAT PAYMENT WILL BE NEEDED FOR RESERVATIONS FOR SOLD-OUT SHOWS AND EVENTS.*
Concessions
Concessions depend on the show and performance, but cheaper prices are usually available to: senior citizens (60+), under-16s, full-time students and people with disabilities. For almost all our shows, companions for guests with disabilities get a free companion ticket.
Our sales team are happy to let you know the cheapest available ticket price for a show.
Group Bookings
For group bookings of 10 or more, please contact the Box Office directly on 01923 225 671. Group discounts are available for selected shows.
Parental guidance
We advise parents to check age guidance with our sales team when booking. Under-12s must be accompanied by an adult. Film admission is restricted by the film’s certificate and we may need proof of age.
Refunds and exchanges
Tickets and fees are non-refundable.
If the theatre is closed due to government restrictions, we’ll contact all ticket holders directly to offer a refund or exchange for any bookings for cancelled or postponed shows.
Any discounts or concessions must be applied when the tickets are booked, we can’t go back and apply them later. Only one concession can be used per ticket. Any special offers and discounts may be limited to specific seats.
We can exchange tickets for a different performance of the same show if available. There’s a 10% handling fee for this service, as well as the price difference if the new performance is more expensive. If the new performance is less expensive we won’t be able to refund the difference.
For completely sold-out shows, we can attempt to resell unwanted tickets, though we can’t make any guarantees. There is a 10% fee for this service. The cost of the returned tickets would be returned to you as credit, which you can use when booking a future Watford Palace Theatre show.
Your visit
We very rarely cancel our performances but if we must, we’ll change your ticket for free for a performance on another night. If this option isn’t available or doesn’t work for you, we’ll offer you a full refund so that you can return another time.
