Watford Palace Theatre is open! We’re delighted to welcome you to our beautiful Edwardian auditorium and invite you to join us for quality entertainment inside our Covid-secure venue. You may notice some changes since your last visit, which is why we’ve created the list of Frequently Asked Questions and answers below, to detail the steps we have taken to keep you and our staff safe.
COVID-19 Safety: FAQs
Will I have to wear a face covering?
Yes. Face coverings are now mandatory in our theatre, unless you’re exempt, or under the age of 11. Face coverings must be worn at all times during your visit with us to help keep other customers, our staff, and performers safe. They can be removed when eating and drinking, and replaced afterwards.
Members of staff will also be wearing face coverings and protective gloves during their shifts.
Will I need to conduct a Lateral Flow Test (LFT) before my visit?
Whilst currently not a mandatory requirement, for the benefit of our other guests, staff, and performers, we would be immensely grateful to all patrons who could take an LFT before their visit to us.
Our members of staff and performers will be taking an LFT before each shift.
What procedures have been implemented to keep me safe during my visit?
The safety of our guests and staff is paramount.
Every member of staff working in the venue will be regularly conducting lateral flow tests to assess their health, and isolating at home should they be advised to do so, or develop any Coronavirus symptoms. Members of our Front of House team working in public areas of the venue will be wearing face coverings and protective gloves during their shifts.
Your tickets will be scanned and checked when your full party has arrived before you enter the auditorium. Physical tickets will not be printed so you will be asked to present your e-tickets via mobile device or by quoting your full name and address or order number at the Box Office, to help staff locate your booking.
Throughout the venue, hand sanitisation stations have been installed for your safety. You will also find signage and floor markings detailing how to safely navigate your way around the venue.
Our toilet facilities will be cleaned regularly throughout the day using antiviral cleaning products.
The café will be open during business hours to serve light snacks and refreshments. Our bar will be open during show times to facilitate on the day orders.
The auditorium will be deep cleaned between performances and on an increased basis, with contact surfaces being cleaned regularly using antiviral cleaning products.
The air conditioning in the auditorium provides a feed of 100% fresh air at all times. The air intake has a double filtration system, a bag filter for heavy particles, and dust and panel filter with electrostatic charge that kills bacteria and viruses in the air. We also use an air extraction system that pulls air out of the auditorium at the same speed as it pulls it in, without mixing with the fresh air.
How can I purchase tickets?
Tickets can be purchased easily and safely prior to the start of each performance. Visit our What’s On pages to see our full performance schedule and book. Alternatively, you can telephone our Box Office to book tickets on 01923 225671, between our opening hours of 10am – 4pm, Monday to Friday. You can also book in person at the theatre during our opening hours.
How will I receive my tickets?
Once purchased, your tickets will be emailed to you as e-tickets which you can present on your mobile device for admittance into the auditorium. If you do not have a mobile device, please quote either your full name and address or order number at the Box Office, and staff will be able to locate your booking.
Is the Box Office open?
The Box Office is open for in person, telephone and email communications between the hours of 10am – 4pm Monday to Friday. You may contact the Box Office on 01923 225671 or firstname.lastname@example.org.
Are there any access provisions?
We offer a range of access performances including: relaxed, captioned, audio described, touch tour and socially distanced. Please refer to the Access section for more information. We also welcome guide or hearing dogs. Please contact the Box Office if you wish to bring your assistance dog with you.
There is access to all levels of the theatre via the lift. We ask guests to kindly consider other patrons and wear a face covering where possible, when using the lift.
Easily accessible toilets can be found on the ground and second floors.
If you have additional requirements, please ask our friendly Box Office team when calling to book your tickets.
Can I use a hearing device?
An infra-red sound amplification system operates in certain areas of the auditorium. Headsets are available for each performance and should be booked in advance of your visit by contacting the Box Office.
Your headset will be ready for use when you arrive to take your seats for the performance.
Following each use, our headsets will be quarantined for 24 hours, along with being sanitised before and after each show.
Can I order food and drinks?
If you’re joining us for a show, it’s easy to pre-order your food and drink via our app! Our bar will also be open during show times to facilitate on the day orders.
If you’re popping in during the day for a light snack and beverage, our café is open between 10am – 4pm Monday to Friday.
Will latecomers be admitted?
We understand that there will occasionally be circumstances against your control which mean that you are unable to arrive at the theatre on time for the performance. Our Front of House staff will always do their best to accommodate your entrance into the auditorium with minimal disruption to performers and other patrons, however we regret that there may be some occasions when this is not possible.
Can I use the toilet?
Yes! There will be some changes to our toilets since your last visit with us, such as to allow for social distancing methods there is a limit on the number of people permitted access to the toilets at any one time. Queues will be managed by our Front of House team. Although hand dryers are in use, we have provided paper towels and would encourage their use to eliminate the circulation of water droplets in the air.
For our selected Socially Distanced performances certain cubicles or urinals will be taken out of use.
Can you store a large item for me during my visit?
We would appreciate it if guests do not bring large items (i.e. items which are too large to take into the auditorium) as there is no storage facility available.
I am vulnerable and have been shielding – should I come to the theatre?
We recommend anyone who has been shielding or feels vulnerable does not attend a performance unless they feel totally confident that it will not put their health at risk. This applies to audiences, and staff.
What should I do if I start feeling ill at the theatre?
If you start experiencing symptoms at a performance, please go home immediately and follow self-isolation guidance.
If I develop Coronavirus symptoms after attending the venue, who should I notify?
If you develop Coronavirus symptoms, you should self-isolate and get tested as quickly as possible. If you test positive, NHS Test and Trace will ask you where you have been recently and who you have seen. They will then get in touch with anyone you may have been in close contact with to advise them on next steps.
Will I be contacted if someone at the venue develops Coronavirus?
If one of your fellow audience members tests positive for Coronavirus, you may receive a text from NHS Test and Trace asking you to get tested or self-isolate. We would ask that you follow any advice they may give you.
Can I get a refund if I have been asked to isolate?
If you or a member of your household has been asked to isolate due to Coronavirus symptoms, please do not attend the theatre. We have updated our Booking Conditions so that you may now contact the Box Office to request a refund or exchange of tickets for this reason.