Watford Palace Theatre respects your privacy

Welcome to our website! If you continue to use it, (and we hope you do!), you’re agreeing to comply with, and be bound by the following terms and conditions of use.

The term ‘Watford Palace Theatre’, or ‘us’, or ‘we’, refers to the owner of the website, whose registered office is 20 Clarendon Road, Watford, Hertfordshire WD17 1JZ United Kingdom. A Company Limited by Guarantee Reg No. 3218719, Registered as Charity Number: 1056950. The term ‘you’ refers to the user, or viewer of our website.

We’re committed to protecting your privacy and will only use your personal information in accordance with the Data Protection Act 1998 (DPA), Privacy and Electronic Communications Regulations (PECR), General Data Protection Regulation 25 May 2018 (GDPR) and other relevant legislation.

Our Privacy Policy is set out below. Please read it with care, as it describes how we’ll process your data.

Cookies

This website uses cookies, which collect information about how visitors the site. For instance, these cookies capture which pages visitors go to most often, and if they get error messages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. The information collected is only used to improve how this website works.

Data security and storage

We collect and store personal and non-personal data that you may volunteer as part of booking tickets, making a purchase, becoming a Member or via donation forms, e-news sign-ups, visitor surveys or in connection with a specific project or event.

Personal information we collect may include:

  • your title, full name, and date of birth;
  • postal address, email address, and phone number;
  • ticket purchase history;
  • Gift Aid status;
  • your contact and communication preferences – the information you have opted to receive from Watford Palace Theatre about our programmes and how you want to receive this.

Non-personal information we collect includes: IP addresses (the location of the computer on the Internet) and web pages accessed. This helps us to determine how many people use our website, how regularly they visit, and how popular our webpages are. This information doesn’t tell us anything about who you are or where you live, but it does help us monitor and improve our service.

We store personal data under strict safekeeping and confidentiality measures on secure servers operated by Watford Palace Theatre and stored securely by Spektrix, our ticketing and marketing provider. All Spektrix servers are located in a Tier IV data centre in the UK, which has 24/7 onsite security and tightly restricted access control. Only authorised Watford Palace Theatre staff who need to process your data will have access to it.

By disclosing your personal information to us via watfordpalacetheatre.co.uk, by phone, or in writing, you’re giving us your consent to collect, store and process your personal information in the manner described in this Notice. The information we hold will be accurate and up-to-date within our knowledge. While we cannot ensure or guarantee that loss, misuse, or alteration of data will not occur when it’s under our control, we use our best efforts to try to prevent this.

Unfortunately, the transmission of data across the Internet is not completely secure and while we do our best to try to protect the security of your information we cannot ensure or guarantee that loss, misuse, or alteration of data will not occur while data is being transferred.

If you have any questions regarding the Privacy Notice or your information, please email: dataprotection@watfordpalacetheatre.co.uk or write to Data Protection, Watford Palace Theatre, Clarendon Road, Watford WD17 1JZ.

We’ll use the information you provide to:

  • process sales transactions, donations or other payments and verify financial transactions;
  • fulfil your requests – such as applications for membership, donations, competition entries, participation in campaigns and provision of information;
  • identify visitors and contributors;
  • handle and deliver orders, and communicate with you about them;
  • provide a personalised service to you when you visit our website. This could include customising the content and/or layout of our pages for individual users;
  • record any contact we have with you;
  • prevent or detect fraud, or abuses of our website, and enable third parties to carry out technical, logistical or other functions on our behalf, in relation to prevention and detection;
  • carry out research on the demographics, interests, and behaviour of our users and supporters to help Watford Palace Theatre gain a better understanding of them and to enable us to improve our service. This research is usually carried out internally by our employees, unless we notify you otherwise and have your prior consent;
  • communicate with our customers and supporters;

And only with your consent, provide you with information that we think may be of interest to you.

Sharing information

To undertake our business activities we sometimes share your information with third parties such as our database and IT providers, and our mailing house, which handles our direct postal communications with you. We only choose partners we trust and will only pass personal data to them if they have signed a contract that requires them to:

  • abide by the requirements of the Data Protection Act;
  • treat your information as carefully as we would;
  • only use the information for the purposes it was supplied (and not for their own purposes or the purposes of any other organisation);
  • allow us to carry out checks to ensure they are doing all these things.

Watford Palace Theatre is a National Portfolio Organisation (NPO) and as such receives public funding from Arts Council England. We’re therefore required to collaborate with and share personal customer data with other NPOs. This information is only used by publicly funded arts organisations in England to better understand their audiences and improve their cultural offer. You’ll be given the option to share your personal data with our relevant NPO partners.

We don’t share or sell your personal information for other organisations to use for their own purposes, unless it’s for the reasons given above.

NHS Test and Trace

For live events in the theatre, we’ll request information from you at the time of booking to maintain compliance with NHS Test and Trace guidelines.

We ask you to confirm your contact telephone number upon booking to ensure we have the most recent information for you.

If you don’t wish to provide us with your contact telephone number, you may opt out by scanning the NHS Test and Trace QR code displayed on posters around the venue when you arrive.

Under Government guidance, the data we collect may include information which we would not normally collect from you, and which we therefore collect for the purposes of NHS Test and Trace only. Such data will be held for a minimum period of 21 days following your visit, and then deleted from our database if not requested by NHS Test and Trace.

Where the information collected covers data that we would normally use in our dealings with you (name, contact telephone number, date of visit), this information will be used according to your account preferences. For more information on this, refer to the section titled Updating your permission preferences in this policy.

Fundraising support for Watford Palace Theatre

When fundraising, we may undertake research to explore shared interests with potential supporters. We won’t use third-party profiling companies but may use profiling and screening techniques ourselves to analyse your personal data and create a profile of your interests and preferences. We may also make use of additional information about you including where you live, your age, and similar demographics, and any publicly available information (for example through LinkedIn, Companies House, Charity Commission).

We want to contact you only when it may be relevant. By better understanding the background of our supporters, we can make only the most appropriate requests for gifts. These will help us continue to make pioneering, world-class theatre and learning programmes for children; develop talent and make live theatre accessible to children with wide ranging additional needs, and from all backgrounds.

Children and vulnerable adults

We’re committed to safeguarding children, young people, and vulnerable adults.

If you’re aged 16 or under, please obtain your parent / guardian’s permission before you provide any personal information. We’ll always require their signature on any documentation when you sign up to a Watford Palace Theatre project or are contracted to perform with us. We’ll always require the carer’s signature on similar documentation relating to vulnerable adults.

Updating your permission preferences

You choose what information you get from Watford Palace Theatre and how you get it.

You can opt-in to receive communication about some, or all aspects of Watford Palace Theatre, our work, and how you wish to communicate with us, including by email, post, telephone or text.

You can update your permission preferences or stop Watford Palace Theatre communication at any time.

You can easily update your personal information and communications preferences, or unsubscribe, at any time in the following ways:

  • online by logging into My Account
  • clicking on the ‘unsubscribe’ link within a newsletter or within an email
  • by emailing us at dataprotection@watfordpalacetheatre.co.uk
  • by writing to Data Protection, Watford Palace Theatre, Clarendon Road, Watford, WD17 1JZ.

The permissions above relate to optional communications from Watford Palace Theatre. We’ll continue to send you communications about transactions you make with us, for example when you purchase tickets or relating to active subscriptions you hold with us such as a membership. Each email we send will give you the option to update your preferences. We’ll consider that your preferences last for five years unless you notify us otherwise.

Watford Palace Theatre Friends membership

If you hold an active membership this will include sending you information regarding your subscription renewal, your Membership e-news about priority booking, and your Automatic Renewal confirmation (if you have selected this option).

External links

Our website contains links to other sites whose information practice may be different to ours. You should consult other sites’ privacy notices as we have no control over information that is submitted to, or collected by third parties. Furthermore we cannot guarantee the privacy of personal information you transmit over the web or that may be collectable in transit by others.

Access to and deletion of your personal data held by Watford Palace Theatre

You have the right to ask for a free copy of the personal information that we hold about you (to be supplied within one month of receiving request) to correct any inaccuracies in that information (to be corrected within 72 hours of receiving request) or to ask us to delete such records. Please direct all requests to dataprotection@watfordpalacetheatre.co.uk or write to Data Protection, Watford Palace Theatre, Clarendon Road, Watford, WD17 1JZ.

You have the right to complain to the Information Commissioner’s Office if we have not been able to satisfactorily resolve a problem about our handling of your personal information. For more information about your Data Protection rights, please visit the website of the Information Commissioner’s Office at ico.org.uk

This Privacy Policy was last updated: 12 October 2020