Welcome back to Watford Palace Theatre! We are delighted to reopen our beautiful Edwardian auditorium and invite you to join us for quality entertainment inside our Covid-secure venue. You may notice some changes since your last visit, which is why we’ve created the list of Frequently Asked Questions and answers below, to detail the steps we have taken to keep you and our staff safe.
COVID-19 Reopening: FAQs
What procedures have been implemented to keep me safe during my visit?
The safety of our guests and staff is paramount to our reopening measures.
Every member of staff working in the venue will be regularly conducting lateral flow tests to assess their health, and isolating at home should they be advised to do so, or develop any Coronavirus symptoms. Members of our Front of House team working in public areas of the venue will be wearing face coverings and protective gloves during their shifts.
Your tickets will be scanned and checked when your full party has arrived before you enter the auditorium. Physical tickets will not be printed so you will be asked to present your e-tickets via mobile device or by quoting your full name and address or order number to help staff locate your booking.
Throughout the venue, hand sanitisation stations have been installed for your safety. You will also find signage and floor markings detailing how to safely navigate your way around the venue.
Our toilet facilities will be cleaned regularly throughout the day using antiviral cleaning products.
The café will be open during business hours to serve light snacks and refreshments. Our bar will be open during show times to facilitate on the day orders.
The auditorium will be deep cleaned between performances and on an increased basis, with contact surfaces being cleaned regularly using antiviral cleaning products.
Will I have to wear a face covering?
Whilst the law around face coverings has now changed, we are grateful to our patrons who are able to continue to wear one during their visit with us, to help maintain the safety of other customers and our staff.
Members of staff will also be wearing face coverings and protective gloves during their shifts.
Will any of the performances be socially distanced?
We understand that some patrons may be keen to return to the theatre but feel trepidatious about sitting in a full auditorium, so we’ve added socially distanced performance options within the run of our multi date shows.
By attending one of our socially distanced performances, you can expect:
- Timed entry to minimise the flow of traffic around the venue
- Seating in blocks of up to 6 seats within the auditorium to maintain social distancing between groups, including provisions for our wheelchair and access users
- Up to 55% capacity inside the auditorium
All socially distanced performances will be tagged on the event pages of our website. You may purchase a maximum of 6 tickets per socially distanced performance. If your desired number of seats are not available, please contact our Box Office for assistance.
How can I purchase tickets?
Tickets can be purchased easily and safely prior to the start of each performance. Visit our What’s On pages to see our full performance schedule and book. Alternatively, you can telephone our Box Office to book tickets on 01923 225671, between our opening hours of 10am – 4pm, Monday to Friday. You can also book in person at the theatre during our opening hours.
How will I receive my tickets?
Once purchased, your tickets will be emailed to you as e-tickets which you can present on your mobile device for admittance into the auditorium. If you do not have a mobile device, please quote either your full name and address or order number when you arrive at the venue and theatre staff will be able to locate your booking.
Is the Box Office open?
The Box Office is open for in person, telephone and email communications between the hours of 10am – 4pm Monday to Friday. You may contact the Box Office on 01923 225671 or firstname.lastname@example.org.
Are there any access provisions?
We offer a range of access performances including: relaxed, captioned, audio described, touch tour and socially distanced. Please refer to the individual events for details. We also welcome guide or hearing dogs. Please contact the Box Office if you wish to bring your assistance dog with you.
There is access to all levels of the theatre via the lift. We ask guests to kindly consider other patrons and wear a face covering where possible, when using the lift.
Easily accessible toilets can be found on the ground and second floors.
If you have additional requirements, please ask our friendly Box Office team when calling to book your tickets.
Can I use a hearing device?
An infra-red sound amplification system operates in certain areas of the auditorium. Headsets are available for each performance and should be booked in advance of your visit by contacting the Box Office.
Your headset will be ready for use when you arrive to take your seats for the performance.
Following each use, our headsets will be quarantined for 24 hours, along with being sanitised before and after each show.
Can I order food and drinks?
If you’re joining us for a show, it’s easy to pre-order your food and drink via our app! Our bar will also be open during show times to facilitate on the day orders.
If you’re popping in during the day for a light snack and beverage, our café is open between 10am – 4pm Monday to Friday.
Will latecomers be admitted?
We understand that there will occasionally be circumstances against your control which mean that you are unable to arrive at the theatre on time for the performance. Our Front of House staff will always do their best to accommodate your entrance into the auditorium with minimal disruption to performers and other patrons, however we regret that there may be some occasions when this is not possible.
Can I use the toilet?
Yes! There will be some changes to our toilets since your last visit with us, such as to allow for social distancing methods there is a limit on the number of people permitted access to the toilets at any one time. Queues will be managed by our Front of House team. Although hand dryers are in use, we have provided paper towels and would encourage their use to eliminate the circulation of water droplets in the air.
For our selected Socially Distanced performances certain cubicles or urinals will be taken out of use.
Can you store a large bag or coat for me during my visit?
We would appreciate it if guests do not bring large items (i.e. items which are too large to take into the auditorium) as there is no storage facility available.
I am vulnerable and have been shielding – should I come to the theatre?
We recommend anyone who has been shielding or feels vulnerable does not attend a performance unless they feel totally confident that it will not put their health at risk. This applies to audiences, and staff.
What should I do if I start feeling ill at the theatre?
If you start experiencing symptoms at a performance, please go home immediately and follow self-isolation guidance.
If I develop Coronavirus symptoms after attending the venue, who should I notify?
If you develop Coronavirus symptoms, you should self-isolate and get tested as quickly as possible. If you test positive, NHS Test and Trace will ask you where you have been recently and who you have seen. They will then get in touch with anyone you may have been in close contact with to advise them on next steps.
Will I be contacted if someone at the venue develops Coronavirus?
If one of your fellow audience members tests positive for Coronavirus, you may receive a call from NHS Test and Trace asking you to get tested or self-isolate. We would ask that you follow any advice they may give you.
Can I get a refund if I have been asked to isolate?
If you or a member of your household has been asked to isolate due to Coronavirus symptoms, please do not attend the theatre. We have updated our Booking Conditions so that you may now contact the Box Office to request a refund or exchange of tickets for this reason.
We’re looking forward to welcoming you to our theatre! Our what3words location is: gravel.lows.office.
You can find us by following the directions below.
On foot, by bicycle and public transport.
The theatre is 10 minutes walk from Watford Junction Station, 12 minutes walk from Watford High Street and 20 minutes from Watford Metropolitan line station.
By bicycle we are 5 minutes from Watford Junction, 6 minutes from the High Street and 10 minutes from the Metropolitan line station.
As we’re close to the centre of Watford, the theatre is close to local bus routes, please check bus timetables when planning your trip.
If you’re using a Sat Nav, our address is 20 Clarendon Road, Watford, WD17 1JZ, however the theatre building itself is pick-up and drop-off only and there is no through road (see Parking below for some parking options that are very close by).
From the M1
Exit at Junction 5, follow the A4008 signposting to Watford Town Centre, which brings you to the Watford ring road by Intu Watford. Watford Palace Theatre is at number 20 Clarendon Road. Clarendon Road is Service Road A from Watford Ring Road.
From the M25
Exit at Junction 19 or 20, take the A411 to Watford bringing you onto the ring-road.
From the A41 (North)
Take the A411 (see M25 above).
The nearest taxi ranks to us are on Albert Road South (a six-minute walk) and at Watford Junction (a ten-minute walk). Our Welcome Team will also be happy to book a taxi for you.
There’s several different options for parking if you’re coming by car. We suggest using Sutton Car Park (WD17 2PS) on Estcourt Road, which is less than a 5-minute walk away.
You can also use Charter car park (WD17 2UB), which is part of the Atria Watford shopping centre (not to be confused with the Palace carpark: nothing to do with us, honest!). Charter car park is on the right-hand side, as if you were parking for the cinema. It’s just round the corner from us and also less than a 5-minute walk away.
You might also want to try Gade (WD18 0JX) or Church (WD18 0JD) car parks.
The theatre building is accessible, with access to all levels via the lift, and easily accessible toilets available on the ground and second floors.
Wheelchair spaces are available in the Stalls.
If you’re accompanying a guest with disabilities you can get a free companion ticket for nearly all our shows.
An infra-red sound amplification system works in certain areas of the auditorium. Headsets for amplifying sound are available which you can collect from the Box Office before the performance. If you would like a headset please let Box Office know when you’re booking.
If you have a guide or a hearing dog you’re welcome to keep them with you.
Video, subtitle, and audio options
We also have Audio Described and Captioned performances for some shows, these are indicated on our What’s On pages, or alternatively you can call the Box Office on 01923 225671 to check performance dates.
If you’d like to book a wheelchair space, use the sound system, bring an assistance dog, book a companion ticket or book for an Audio Described or Captioned performance, please let the Box Office know when booking your tickets.
If you’re joining us for a show, we ask that you order any delicious food and drink in advance so our team can have them ready for you on arrival. Just click the button below using your smart phone or tablet to do so (we regret that the app doesn’t always work on a desktop computer, and that you may need to have the latest firmware installed on your mobile device to access it).
You don’t need to see a show to enjoy our Café. Whether you’d like a freshly made sandwich, slice of cake, or just a quiet cup of coffee away from the hustle and bustle of the high street, our café is open 10am – 4pm Monday-Friday (and there’s free Wi-Fi, too).
If you’d like some more information about using our lovely front of house spaces, event catering, or just want to know more about our food and drink offers, please get in touch below:
Watford is a busy town with an extensive and colourful history! Sitting on the doorstep of Greater London, Watford is a major centre for entertainment, culture, business, and sport, and is the home of the much-loved Watford Football Club. Visitors can take time out by strolling in the beautiful Cassiobury Park, enjoying live music at the popular Horns Pub, or engaging with culture at the Pumphouse.
If shopping is more your bag, the newly-named Atria Watford houses over 140 shops, restaurants, and leisure attractions, which we think will keep even the most retail-averse individual satisfied!
History buffs can quench their thirst for knowledge at the fascinating Watford Museum, housed within the beautiful 18th Century Grade II listed building, which used to be the former offices of Benskins Brewery. Telling the story of Watford past and present, the museum has displays of local history, industry and archaeology – you might even find some memorabilia from a local Rocketman!
For those interested in spending quality time together, the Watford Big Events website provides an excellent overview of the vibrant, diverse cultural experiences and events that are funded throughout the year by Watford Borough Council.
And, of course, for the foodies amongst you, Watford has a lot of independent and chain restaurants, many of which are within walking distance of our beautiful theatre. The Watford BID offers a comprehensive list of local eateries to appeal to a multitude of taste buds!
To see more of what Watford has to offer, visit our friends at Visit Watford for more information.
We accept Maestro, MasterCard, and Visa. We also accept Electron cards by phone and in person.
We’ll need to release unpaid reservations after 7 days, or 45 minutes before the start of a performance, whichever is sooner.
*PLEASE NOTE THAT PAYMENT WILL BE NEEDED FOR RESERVATIONS FOR SOLD-OUT SHOWS AND EVENTS.*
Concessions depend on the show and performance, but cheaper prices are usually available to: senior citizens (60+), under-16s, full-time students and people with disabilities. For almost all our shows, companions for guests with disabilities get a free companion ticket.
Our sales team are happy to let you know the cheapest available ticket price for a show.
For group bookings of 10 or more, please contact the Box Office directly on 01923 225 671. Group discounts are available for selected shows.
We advise parents to check age guidance with our sales team when booking. Under-12s must be accompanied by an adult. Film admission is restricted by the film’s certificate and we may need proof of age.
Refunds and exchanges
Tickets and fees are non-refundable.
If the theatre is closed due to government restrictions, we’ll contact all ticket holders directly to offer a refund or exchange for any bookings for cancelled or postponed shows.
Any discounts or concessions must be applied when the tickets are booked, we can’t go back and apply them later. Only one concession can be used per ticket. Any special offers and discounts may be limited to specific seats.
We can exchange tickets for a different performance of the same show if available. There’s a 10% handling fee for this service, as well as the price difference if the new performance is more expensive. If the new performance is less expensive we won’t be able to refund the difference.
For completely sold-out shows, we can attempt to resell unwanted tickets, though we can’t make any guarantees. There is a 10% fee for this service. The cost of the returned tickets would be returned to you as credit, which you can use when booking a future Watford Palace Theatre show.
We very rarely cancel our performances but if we must, we’ll change your ticket for free for a performance on another night. If this option isn’t available or doesn’t work for you, we’ll offer you a full refund so that you can return another time.
The theatre doesn’t just open for showtime! Please come in and have a look around or just relax with a coffee if you’d like.
Our usual opening hours are:
Monday – Friday: 10am – 4pm
The building’s closed at the weekend unless there’s a film or show on.
On nights when a show or film is playing, our Welcome team will be available for any Box Office enquiries until 15 minutes after the performance starts.