At Watford Palace Theatre we take the quality of service we provide to our visitors very seriously. Whether you are watching a show, using our spaces or enjoying refreshments in our Cafe and Bars, we want to know we are getting things right.
Watford Palace's Customer Services Manager is responsible for the experience of all visitors to the Theatre. If you have feedback about your visit please contact us by emailing firstname.lastname@example.org
We hold Welcome to Excellence accreditation, which means that at least 50% of our staff have received Welcome Host training. If you have feedback on the service you receive from our staff we'd love to hear from you - we are always keen to reward good service, and learn from less good experiences.
How to get here
If you are using a Sat Nav, our address is 20 Clarendon Road, Watford, WD17 1JZ.
From the M1
Exit at Junction 5, follow the A4008 signposting to Watford Town Centre, which brings you on to the one-way system by Intu Watford (the Watford ring road). Watford Palace Theatre is located at number 20 Clarendon Road. Clarendon Road is Service Road A from Watford Ring Road.
From the M25
Exit at Junction 19 or 20, take the A411 to Watford bringing you onto the one-way system.
From the A41 (North)
Take the A411 (see M25 above).
If you're walking to the Palace from the High Street, Clarendon Road is between Halifax Building Society and the new Pret A Manger.
The High Street is part-pedestrianised with cycle paths, bus and taxi lanes.
Our nearest rail station, Watford Junction, is a 10 minute walk and is only 20 minutes from London Euston. We are also a 12 minute walk from Watford High Street Station.
We accept Maestro, MasterCard, Visa, Cash and Theatre Tokens. Electron cards can also be used by phone and in person. Card handling fee appiles: £1.50 online, £1.00 on phone/in person. No charge for cash transactions.
Unpaid reservations will be released after 7 days, or 45 minutes before the start of a performance, whichever is sooner.
Where concessions are advertised, discounted prices are generally available to: under 16s, registered unemployed, people with a disability and students in full time education.
Senior Citizens enjoy discounted tickets on almost all our shows. Our sales team are happy to advise the cheapest available ticket price.
Parents are advised to check suitability with our sales staff at time of booking. Under 12s must be accompanied by an adult. Film admission is restricted by the film’s certification, proof of age may be required.
Valid at 225 UK theatres, Theatre Tokens can be purchased and redeemed at our Box Office.
Refunds & Exchanges: Tickets and fees are non refundable. We are unable to apply discounts or concessionary prices retrospectively.
Subject to availability and return of original tickets, we can exchange tickets for another performance of the same production. A 10% handling fee is charged for this service. Where the new performance is of a higher cost, the price difference will be charged, but if lower we regret we will not be able to offer a refund.
Ticket Return: Once all tickets are sold out, we are happy to offer, without guarantee, customer tickets for resale. A 10% fee is charged for this service. Any monies owed to customers are available as a credit for use against a future Watford Palace Theatre ticket purchase. Offers and discounts are subject to management discretion and may be limited to selected seats only. Only one discount can be used.
Box Office Openings Hours
Open Monday - Saturday: 10 am - 7 pm
The Box Office is closed on Sundays unless there is a film or show that day, in which case it will open 1 hour before the event.
On nights when a show or film is playing, the Box Office will remain open until 15 minutes after the performance starts.
Rumour is Watford Palace Theatre’s ticketing scheme for everyone aged 16-25. You get:
- £5 theatre tickets on selected performances
- £4 film tickets (£5.50 for 3D films)
Sound good? Email your name, date of birth and address to email@example.com to receiveyour membership number!
The Theatre is accessible, with access to all levels via the lift, and easily accessible toilets available on the ground floor and second floor.
Our season brochure is available in large print and audio formats; if you would like to receive the brochure in an alternative format, please contact the Box Office.
Wheelchair spaces are available in the Stalls.
An infra red sound amplification system operates in certain areas of the auditorium. Headsets are available for a £5 refundable deposit and can be collected from the Box Office prior to the performance.
Your guide or hearing dog is welcome to stay with you.
If you wish to take advantage of a wheelchair space, use the infra red system or bring your assistance dog, please advise the Box Office when booking your tickets.
We also provide Audio Described and Captioned performances please see show listing or call the box office for performance dates
Eating and drinking
Watford has a whole host of independent and chain restaurants and many of them are within walking distance of the theatre. Visit our friends at Watford for You for a list of restaurants in the area.
Our bar is open from one hour before the performance or film on performance days where you can get drinks and light snack and order interval drinks